Effective Date: October 7, 2025
1. Introduction
Foundation Logistics (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, suppliers, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
2. Information We Collect
We may collect the following types of personal information:
2.1 Client and Supplier Information
- Full names and contact details (phone numbers, email addresses, physical addresses)
- Company information and registration details
- Financial and billing information
- Delivery and collection addresses
- Cargo and shipment details
- Identity numbers or passport numbers (where legally required)
2.2 Website and Digital Information
- IP addresses and browsing data
- Cookies and similar tracking technologies
- Communication records via email, phone, or online platforms
2.3 Employee Information
- Employment records and documentation
- Identification and contact details
- Banking information for payroll purposes
- Performance and disciplinary records
3. How We Use Your Information
We collect and process personal information for the following purposes:
- Service Delivery: To provide logistics, transportation, and warehousing services
- Client Communication: To respond to inquiries, provide quotes, and updates on shipments
- Contractual Obligations: To fulfill our agreements with clients and suppliers
- Financial Transactions: To process payments and maintain financial records
- Legal Compliance: To comply with South African legislation including customs, tax, and transport regulations
- Business Operations: To improve our services, conduct analytics, and manage our business
- Security: To protect our assets, premises, and ensure safety of goods in transit
4. Legal Basis for Processing
We process personal information based on:
- Your consent
- Performance of a contract
- Legal obligations under South African law
- Legitimate interests of our business operations
5. Information Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party logistics partners, warehousing facilities, and transport companies
- Regulatory Bodies: South African Revenue Service (SARS), customs authorities, and transport regulators
- Legal Requirements: Law enforcement or governmental agencies when legally required
- Business Partners: With your consent, for service delivery purposes
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:
- Secure storage systems and access controls
- Encryption of sensitive data
- Regular security assessments
- Staff training on data protection
- Confidentiality agreements with employees and service providers
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by South African law. Financial records are retained for at least 5 years in accordance with tax legislation.
8. Your Rights Under POPIA
You have the right to:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Objection: Object to the processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Receive your personal information in a portable format
- Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact our Information Officer using the details below.
9. Complaints
If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with:
Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
10. Contact Information
For any privacy-related queries, requests, or concerns, please contact:
Information Officer: Foundation Logistics
Email: info@foundation-logistics.com
Phone: 010 634 3280
Physical Address: 39 Wordsworth Avenue, St Andrews Office Park, Bedfordview, 2007
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
12. Cookies and Website Usage
Our website may use cookies to enhance user experience. You can control cookie settings through your browser. For more information about our cookie usage, please see our Cookie Policy.
13. Cookie Policy
Foundation Logistics uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small text files that are placed on your device when you visit our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). The types of cookies we use include essential cookies necessary for the website to function, analytics cookies to help us understand how visitors interact with our site, and functional cookies to remember your preferences and settings.
You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may prevent you from taking full advantage of our website’s features and functionality. By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy. For more information about the specific cookies we use and how to manage your cookie preferences, please contact us at info@foundation-logistics.com.
Acknowledgment
By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
Foundation Logistics is committed to maintaining the trust and confidence of all our stakeholders through responsible data management practices.
